How do I cancel my membership?
You can cancel your membership anytime. Log in to the website with your member account, click on the ‘My Account’ logo, then on ‘Subscriptions.’ Next to the details of your membership details, click on the green ‘View’ button, then on ‘Cancel’.
Alternatively, you can email us at firstname.lastname@example.org with ‘Cancel my membership’ in the subject line, along with your original order number for your membership (or the email address of your member account), and we will terminate your membership in a timely fashion. Your membership will be valid until the end of the period for which you have already paid.
I forgot to cancel my membership before it renewed. Can I get a refund?
Please contact us within 48 hours of your membership renewal for a full refund. After that, we will not be able to issue refunds. As a member, you will receive an email five days prior to your membership renewing to remind you of the renewal.
Can I buy individual ebooks?
Download our free Sundance 2017 eBook as a sample.
How can I read my ebooks?
Each issue is available as an ePub and a PDF. You can read ePubs in most e-reader apps, including Kindle and Kobo. When you purchase an eBook, a personal download link will be sent to your email within your receipt.
Can I give someone a Seventh Row gift?
Yes, you can purchase a gift card for any amount here.
Gift cards can be used on all products, including merch, ebooks, membership, and beyond.
How can I become a bigger supporter of Seventh Row?
You can donate to the Seventh Row and name your own price. One-time donations and recurring monthly donations will go towards helping us maintain the site and pay our hard-working writers, so that we can continue expanding.
Can I get a refund?
We do not issue refunds for digital products once the order is confirmed and the product is sent (or the membership benefits become active).
We recommend contacting us for assistance at email@example.com if you experience any issues receiving or downloading our products or accessing our members-only content or products.
Can I cancel my order?
You cannot cancel your order for ebooks or gifts.
You can cancel your membership at any time. When you cancel your membership, your membership will remain active until the end of the period for which you have already paid for the membership.
If you would like to cancel your membership renewal after your payment has been charged for a new term, please contact us within 48 hours of the charge.
I’m trying to make a purchase, but my card keeps getting declined. How do I fix this?
This is mostly an issue for our American customers where banks are extremely vigilant about putting a hold on your credit card if they don’t recognize a merchant for any reason, and we assume they are confused by the charge in CAD.
If you log into your credit card account online, and acknowledge the blocked charges as legitimate, this should clear the hold on your account, and allow future purchases from us to proceed unhindered. If you’re still experiencing a problem, please contact us so that we can help you resolve the issue.