What currency is the Seventh Row store in?
All prices are in USD and will be charged to you in USD. Your credit card (or PayPal account) will then convert these prices to your local currency, and so the exact price will be adjusted based on the exchange rate of your card or PayPal on that day.
Can I buy individual ebooks?
Yes, anyone can buy ebooks.
How can I read my ebooks?
Each issue is available as an ePub and a PDF. You can read ePubs in most e-reader apps, including Kindle and Kobo. When you purchase an eBook, a personal download link will be sent to your email within your receipt.
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How can I become a bigger supporter of Seventh Row?
You can donate to the Seventh Row and name your own price. One-time donations and recurring monthly donations will go towards helping us maintain the site and pay our hard-working writers, so that we can continue expanding.
Can I get a refund?
We do not issue refunds for digital products once the order is confirmed and the product is sent (or the membership benefits become active).
We recommend contacting us for assistance at shop@seventh-row.com if you experience any issues receiving or downloading our products or accessing our members-only content or products.
Can I cancel my order?
You cannot cancel your order for digital or physical products.
I’m trying to make a purchase, but my card keeps getting declined. How do I fix this?
This is mostly an issue for our international customers where banks are extremely vigilant about putting a hold on your credit card if they don’t recognize a merchant for any reason, and we assume they are confused by the charge from a Canadian company.
If you log into your credit card account online, and acknowledge the blocked charges as legitimate, this should clear the hold on your account, and allow future purchases from us to proceed unhindered. If you’re still experiencing a problem, please contact us so that we can help you resolve the issue.
My question hasn’t been answered. What should I do?
Email shop@seventh-row.com with your question, and we will get back to you in a timely fashion.